FASTag FAQ: Get all your NETC FASTag Queries Answered

NETC FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement.

What are the benefits of using FASTag?

1. Ease of payment No need to carry cash for the toll transactions, saves time
2. Online Recharge Tag can be recharged online through Credit Card / Debit Card or Net banking
3. SMS & Email alerts for toll transactions, low balance, etc.
4. Online Portal for customers
5. Validity of 5 Years

FASTag is presently operational at 420+ toll plazas across national highways. More toll plazas will be brought under the NETC FASTag program in the future. You may see the list of plazas in the 'Toll Plazas' section.

Please check the 'Fees and Charges' section for details.

You may visit any of the Point of Sale (POS) locations / HDFC Bank authorised Agent Sales offices to get your tag account created. or "click here"

You may call our customer care @ 1800 120 1243 to know more details

You will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Sales office location.

You will need to carry original as well as copy of your KYC document

You need to submit the following documents along with the application for FASTag:

1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner
3. KYC documents as per the category of the vehicle owner:

Individual

• ID proof and Address proof from the list mentioned, and 1 passport size photograph
• Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
• A valid driving license would be sufficient for Address & ID proof.

Corporate

• Public Ltd./ Private Ltd./ Partnership Proprietorship
• Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
• PAN Card of the corporate Address Proof of the Proprietor
• Photo ID of signing authority Shop Act or other Firm Proof
• List of Directors with addresses/Name and addresses of Partners

Our representative will provide you an application form, which you need fill and submit.

All required documents for NETC FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

HDFC Bank NETC FASTag brings you greater ease when it comes to reloading or recharging your card.

You can now reload/recharge using one of the below convenient methods:

Via PayZapp:

STEP 1 : Login to your PayZapp application. Click on “Recharge/Bill Pay” tab

STEP 2 : Under “Utility/Bill Pay” module click on “FASTag” icon

STEP 3 : Select “HDFC Bank FASTag” option, then enter your Vehicle Registration No. (or) Wallet ID and click on “CONFIRM” tab

STEP 4 : The screen will update you with your current wallet balance, maximum recharge amount with customer details like name and vehicle registration no.

Input the recharge amount (within the limit of “Maximum recharge amount”). Select payment option and complete the transaction

Via UPI Application:

Via PayZapp, Google Pay, Amazon Pay, Phone Pe or any ‘UPI’ Applications

STEP 1 : Open any UPI application

STEP 2 : Click on Pay by UPI ID and enter the VPA

STEP 3 : Enter the pre-defined VPA for HDFC Bank NETC FASTag Recharge (eg: netc.MH12AB1234@hdfcbank)

Via HDFC Bank NETC FASTag Website:

STEP 1 : Click on the link: https://fastag.hdfcbank.com/RetailRoadUserLogin/Index?_ga=2.29741375.16702803.1581405482-1341002383.1581405482

STEP 2 : Click on recharge Icon

STEP 3 : Please select the record (i.e. the desired row) by clicking on the wallet ID number.

STEP 4 : Please ENTER the recharge or reload amount

STEP 5 : Click on YES to proceed with the recharge

Via HDFC Bank MobileBanking:

STEP 1 : Login to your HDFC Bank MobileBanking. Click on “Pay” module

STEP 2 : First you need to add your vehicle details in the BILLER. Hence click on “ADD BILLER” tab

STEP 3 : Click on “FASTag” icon

STEP 4 : Select “HDFC Bank FASTag” from the drop down list, input your Vehicle Registration Number, your Wallet ID No. and update the Biller Name (for your future reference) and click on “CONTINUE” tab

STEP 5 : Cross check the details provided by you, add a tick mark on T&C box and click on the “CONFIRM” tab. On your confirmation, the Biller will get added in to your biller list. Here, your one time updation of vehicle activity will be completed

STEP 6 : To recharge/reload your wallet, please click on the added biller name

STEP 7 : Check the pre-populated vehicle no. and wallet details and enter the recharge amount. Select the payment option from the dropdown list at “Pay From” field and click on “PAY” to complete the payment journey

Via HDFC Bank NetBanking:

STEP 1 : Login to HDFC Bank NetBanking. Under “BillPay & Recharge” module click on the “Continue” tab

STEP 2 : Under “Pay” module click on the “FASTag” icon

STEP 3 : Select “HDFC Bank FASTag” option, then enter your Vehicle Registration No. (or) Wallet ID and click on “Pay” tab

STEP 4 : The screen will update you with your current wallet balance, maximum recharge amount along with customer details like Name and Vehicle Registration No.

STEP 5 : Under “Payment Amount” field input the recharge amount (within the limit of “Maximum recharge amount”) then, select the payment option and complete the transaction

Yes, you will have to use the lanes demarcated for FASTag.

The monthly pass facility is specific to each toll plaza. You may call our customer care @ 1800 120 1243 to check the details.

You may recharge your TAG account by making payment through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. The TAG account can be recharged upto Rs. 1,00,000.00 (Rupees One Lac only)

Log in to FasTag Portal(www.hdfcbank.com/fastag) with User ID / Wallet ID and Password

1. Select the option of payment and click on Top-Up tab
2. Select the respective Wallet ID and fill the recharge amount
3. Select the Peyment Mode and complete the payment process

OR

Recharge using Payzapp,GPay etc. or any UPI Application

1. Open any UPI ID application
2. Click on pay by UPI ID and enter the VPA
3. Enter the pre-defined VPA for HDFC Bank FasTag Recharge(eg.netc.MH12AB1234@hdfcbank)

Note:

1. Convenience fee will be applicable for online recharge.
2. Rs. 1,00,000 can be recharged by KYC customers
3. Do not refresh the browser or press the 'Back' button in the middle of the transaction.

Once your NETC FASTag account is created, Please log in to the customer portal and register yourself to generate your user id and password.
Click here Login Help for step by step help or you may also call our customer care @ 1800-123-1243 for assistance

Convenience fee will be levied to all the HDFC Bank NETC FASTag Customers for executing "Online TAG Recharge" transactions. The rate of convenience fee will be levied based on the type of transactions.

Please find below the details of convenience fee rates for your reference.

• Credit Card 1.10% of the transaction value
• Debit Card 1% of the transaction value
• Net Banking Rs. 8

Plus taxes as per the prevailing applicable rates.

Note: Convenience fee is levied against transaction processing fees

You can avail HDFC Bank NETC FASTag just by going online - https://getprepaidcard.hdfcbank.com/fastag/index.aspx

Alternatively, you can call us at our helpline number 1800 120 1243

For more details on FASTag, you may also visit www.HDFCbank.com/FASTAG

In case ETC equipment are not working and your NETC FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care or 1033 helpline to report the issue with the concessionaire.

No, there is no minimum recharge amount for recharge

You will need to take two separate FASTags for the two vehicles

You will need to call our customer care number to block your NETC FASTag and have your NETC FASTag re-issued by paying Rs. 200 as re-issuance charge. Your wallet balance will remain the same.

You will receive an SMS & Email alert in your registered phone number and email address each time a balance is deducted from your NETC FASTag account.

You can report an incorrect deduction by calling us at our call center. We will review your request and if found correct, we will refund the incorrect deduction.

i. TAT for chargeback
Within 15 days from the date of transaction the dispute need to be raised with the necessary document (Clearly visible scan copy of RC copy,Vehicle Image & Cash receipt).Customer can call the Toll Free No or he can raise request through this link www.hdfcbank.com/query - Click on Contact US---> Queries/Feedback/Complaint --> Email Us

ii. Once the chargeback TAT is over, the dispute will be raised in good faith basis. Acquiring bank can accept or decline such cases without providing any documents & there are no further rights on it.

You can call up our customer care or use portal (Login Help) to block your NETC FASTag account.

We are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.

FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas click here

You can raise a request regarding the same by calling our customer care.

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the NETC FASTag assigned to your vehicle

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.

In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.

As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.

User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.

In all probability you may not have to submit the KYC documents, however it is best to check with your Relationship Manager for more information

Yes of course you can, you can either contact 1800 120 1243 or Click here

One wallet can have multiple vehicles hence corporate needs to load only one wallet through online and all vehicles under one wallet can use the balance

Activity	Turn Around Time
Affixing FasTag on your vehicle	Metro cities – 7 working days
	Non Metro cities – 15 working days
Transaction update on portal	Within 72 hours
Recharge Through -Debit / Credit Card, Netbanking	Instant
Recharge through - NEFT / RTGS	1 working day
Tag Closure/ Suspension	1 working day
Wallet Closure and Refund	7 working days

You can either contact your HDFC Bank Relationship Manager or call our toll free number

Yes, Please refer the POS list to recharge tag by paying cash- link

There is no provision to get the card balance transferred to any linked Bank account however if you choose the close the NETC FASTag account then a DD / Cheque will be issued to the customer within 7 business days

Wallet to wallet transfer is not allowed.

Yes, please contact toll free number.

Yes, reissuance fees is Rs. 100 + (Convenience Fess) Make payment for reissuance https://pay.1paypg.in/onepayVAS/1PayFastagPayment.jsp

You can either contact the toll free number or place online request, visit - www.hdfcbank.com/fastag

Tag can be blacklisted for various reasons such any government authority can send us the request or wallet has gone in to negative balance. Once the account is recharged with sufficient balance tag will move in to active list however the tags which has been blacklisted due to govt authority request will become active only if we get a request from them

Yes, if the tag was blacklisted due to low balance then after reload tag will become active automatically

No, there is no interest given on any balance customer keeps in Wallet ( Balance or Security deposit)

Security deposit is for each tag and it is not the part of your wallet balance

Refund is given to only KYC customers, so if you have not submitted all your KYC documents then please do so to enjoy all the benefits

Yes you can, please visit www.hdfcbank.com/fastag

You can either call the toll free number or raise it through portal

Each corporate will have one login credentials

Recharge, statement of account, raise service request, edit profile, change password and many more

Statement is generated for a wallet regardless of count of tags under a wallet

Any Tag issued and activated to wallet will become a part of your login ID, no need to manually add it or register it

Another wallet can not be loaded with your login credentials

Toll Free number 1800 120 1243

Within 90 minutes Emergency Service will be available in most part of the country, for detailed information refer the link - click here.

Click here

Point of sale is operational between 9:30 AM to 6:30 PM

Balance will always be available in wallet

Customer can only do recharge to increase the wallet balance, other than that there is no wallet to wallet transfer or surrender / cash out option.